Refund policy
Return & Refund Policy
Thank you for shopping at PeLoHa Studio! Your satisfaction means the world to me, and I want to make sure every experience with my shop is a positive one.
Handcrafted Collection — Returns & Refunds
Returns Items from the Handcrafted Collection may be returned within 14 days of the delivery date. To be eligible, your item must be unused, in its original condition, and in the original packaging.
Refunds Once I receive your returned item, I will inspect it and notify you of the refund status within 2 business days. If approved, a full refund minus original shipping charges will be issued to your original payment method within 5–7 business days.
Return Shipping Return shipping costs are the responsibility of the customer and are non-refundable.
How to Initiate a Return To start a return, please email me at support@pelohastudio.com with your order number, contact information, and reason for return. I will respond within 1–2 business days.
Print On Demand (POD) Products — Returns & Refunds
All Print On Demand items are made to order and are considered final sale. Because each item is custom-produced specifically for you, I am unable to accept returns or exchanges for sizing, color preference, or change of mind.
Damaged or Incorrect Items If you receive a damaged or incorrect item, I will make it right. Please contact me at support@pelohastudio.com within 7 days of delivery with your order number and photos of the issue, and I will send a replacement or issue a full refund.
Mislabeled Items If your item appears to be mislabeled (wrong size or color), please reach out within 7 days of receiving your order with your order number and photos. I will send a correctly labeled replacement at no charge.
Exchanges At this time, exchanges are not available for POD items. If you are unsure about sizing, please refer to the size chart in the product description before ordering.
Contact support@pelohastudio.com I aim to respond to all inquiries within 1–2 business days.